Returns

This page details our returns policy and returns procedure.

Before Returning Items, Please Contact Us First through our Contact Page

Your satisfaction is our priority. If you experience any issues with your order, we want to put it right. Please contact us through our Contact Page before initiating a return. This ensures we can assist you quickly and efficiently.

Our Returns Policy

We work with a trusted print-on-demand partner to produce and deliver your orders. Because each item is custom-made just for you, our returns and exchanges policy is as follows:

When Returns Are Accepted

We gladly accept returns or offer replacements in the following circumstances:

  • Damaged or Defective Items: If your item arrives damaged, defective, or with a printing error, please contact us within 30 days of receiving your order. Be sure to include a photo of the issue so we can assist you promptly.

When Returns Are Not Accepted

  • Buyer’s Remorse: Due to the custom nature of our products, we cannot accept returns if you change your mind after placing an order.
  • Size Exchanges: Please double-check our size guides before purchasing, as we cannot offer returns or exchanges for incorrect sizing.

How to Request a Return or Replacement

  1. Contact Us: Use our Contact Page to let us know about your issue. Please include:
    • Your order number
    • Photos clearly showing the issue
  2. Await Instructions: Once we review your case, we’ll provide further instructions on how to proceed.
  3. Resolution: If eligible, we’ll replace the faulty item or process a refund as per your preference.

Timeframe for Reporting Issues

All return or replacement requests must be submitted within 30 days of receiving your order. Requests submitted after this period may not be eligible for return.

Final Sale Items

All items are custom-made and final sale unless they meet the criteria outlined above. We appreciate your understanding.

Thank you for shopping with SwearWear.co. We’re here to ensure your experience is nothing short of amazing. If you have any questions about this policy, don’t hesitate to reach out via our Contact Page.